Q. Where is my order?
A. Did not receive your email order confirmation or shipping updates? Please check your Spam and Promotions folders. If it is not there, please contact us at support@iyaadi.com.
Q. What happens if an item is missing from my order?
A. Please note that depending on the items ordered, items may arrive in separate packages. We apologize for such inconvenience and will exhaust all efforts to immediately correct the issues. Please contact us at support@iyaadi.com as soon as you recognized that something is missing upon receiving your order.
Q. How can I make a Return or Exchange?
A. Our goal is to make sure of our customers are satisfied with their purchased. Please email us at support@iyaadi.com within 30 business days of receiving your order with the reason for return/exchange. We try to respond to requests expeditiously. Please take a picture of all returns before shipping it back to our warehouse.
Q. How long does it take to ship and receive my order?
A. We are committed to you receiving your order in 7-14 business days. Due to Convid-19 delivery may sometimes takes longer, please understand during this difficult time as we carefully balance our commitment you our customers while keeping our employees safe.
Q. What countries do you currently ship to?
A. Currently we are shipping to Canada and the U.S. only. Please be patient as we are actively working on expanding our shipping footprint globally. Please sign up for our newsletter for regular updates.
Q. How can I cancel, or remove a product from my order after it is processed?
A. Send us an email with the changes you would like to make to your order support@iyaadi.com.
Q.How can I change my address once my order has been submitted?
A. Send an email to support@iyaadi.com immediately with your order number to request the change.
Q. Who do I contact if my package was stolen?
A. Please contact us as soon as possible at support@iyaadi.com for further assistance.
Q. Who makes your products?
A. All products sold on iYaadi.com come from small, medium, and large businesses located in Jamaica. In addition to select merchants within the Diaspora from Jamaican Companies utilizing materials directly from Jamaica. Our eCommerce platform is devoted to the economic empowerment of Jamaican businesses and keeping Jamaicans employed.
Q. I make products in Jamaica. How do I get my products on your eCommerce platform?
A. Please send us an email support@iyaadi.com
Q. I was charged incorrectly on my last order. Who do I contact?
A. Please send your order number and contact information to support@iyaadi.com.
